3Q Terms and Conditions

 

WHEN PLACING A QUOTATION WITH 3Q SPORTS TEAMWEAR LTD AS AN INDIVIDUAL OR ON BEHALF OF A CLUB/ORGANISATION YOU ARE AGREEING TO ACCEPTING THE TERMS AND CONDITIONS AS DETAILED BELOW.

  


TERMS & CONDITIONS FOR  3Q SPORTS TEAMWEAR LTD WEBSITE USAGE


Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern 3Q SPORTS's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term '3Q SPORTS' or '3Q SPORTS TEAMWEAR LTD' or 'us' or 'we' refers to the owner of the website whose registered office is 3Q Sports Teamwear Ltd, Unit 1a Chettisham Business Park, Chettisham, Ely, CB6 1RY. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use: 

This website is for both quotations and order, we accept online payments as well as PayPal. All discounts shown on our website are a guide only and 3Q Sports reserve the right to amend the discount dependent on quotation value (see 'Discounts' below for further details). 

The content of the pages of this website is for your general information and use only. It is subject to change without notice. 

This website uses cookies to monitor browsing preferences. 

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. 

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. 

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. 

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. 

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. 

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

 

DISCOUNTS


3Q Sports online website discount structure is based on teamwear products that are purchased on the 3Q Sports website and does not include custom printing and equipment. 3Q Sports reserve the right to amend the quoted prices given if the incorrect custom printing is selected. The prices quoted from our website are a guide only and based on order value, we reserve the right to amend quotations to increase or decrease the discount given through our website, this will be applied on order confirmation. 

A delivery charge will apply to all orders that does not include custom printing excluding footballs and equipment, this charge will be applied to the on-line quotation the customer has submitted and resent via email.


PLACING ORDERS


All orders placed with 3Q Sports must be sent by our website online quotation system or email. We do not take verbal orders over the telephone unless both parties are in agreement. All requirements for custom printing and embroidery (i.e. players initials, squad numbers, shirt numbers, sponsor logos, badges and any other printing requests) must be emailed, or posted by the customer, custom printing details will not be taken verbally unless agreed by both parties in writing. 3Q Sports sales members are instructed not to take telephone orders or customisation details at any point. All contact via email for traceability for both parties.


VAT


All prices quoted by 3Q Sports include VAT, junior sizes do not include VAT although XL-Boys sizes from 3Q Sports suppliers are subject to VAT where applicable by 3Q Sports Supplier.


PAYMENT


Payment for all orders placed with 3Q Sports Teamwear Ltd will need to be received before 3Q Sports Teamwear Ltd will process the order, this does not include Club Accounts who have a 15 day settlement period. Payment can be made by on-line payment, credit card, cheque, cash, bank transfer (BACS) or PayPal, please note that cheques and (BACS) require 3-5 days to clear our bank and 3Q Sports Teamwear Ltd will not process your order until clearance is received from our bank. Cheques that are returned by 3Q Sports bank will be subject to a £10 administration charge. If you are paying by bank transfer (BACS) our bank details will be on the bottom of the invoice and you should include your 3Q order number as the reference. If no order number reference is added with the payment this can cause delays for our accounts to locate the order, in most cases we are unable to match up and will await the payee to contact us.

 

Orders placed by credit card over the telephone will require the following details to be given: card number, expiry date, start date, issue number (if applicable), three digit security number, house number and post code where the card is registered to. Deliveries will only be made to the cardholders address unless agreed by 3Q Sports Teamwear Ltd. We do not accept American Express credit cards although we do accept most other credit cards, 3Q Sports will advise the customer if the card used is not acceptable.


Credit/Debit Card payment declined transactions will result in the money being held by your bank. 3Q Sports payment will tell you the transaction was declined, and your bank is telling you it has been approved. Yes, your bank approved the transaction but 3Q Sports merchant's payment gateway declined the transaction so the entire transaction was declined even though your bank approved it. 3Q Sports merchant's payment gateway has security settings which may have triggered a decline such as address and postcode code verification. It is the way the banks operate, so it's not your fault nor 3Q Sports fault. 3Q Sports cannot remove the charge since it was never approved at our end, so please do NOT ask 3Q Sports to remove this charge. The charge will be on "pending" state, and the money will never be taken out of your credit card account but the reserve will be put aside so it will reduce your credit limit until the transaction clears on it's own within 2-5 business days. The bank will say "ask 3Q Sports to call in to cancel this transaction", but 3Q Sports CANNOT call in on your behalf as the credit card companies will not share account information with non-account holders such as 3Q Sports.


DELIVERIES


All purchases from 3Q Sports Teamwear Ltd are despatched by either 3Q Sports specified Couriers, a signature is required for proof of delivery (POD) upon delivery to the address given by the purchaser when placing the order. Deliveries that have been unsuccessful by 3Q Sports courier maybe subject to a further (standard) delivery charge if orders are not signed for after two attempted deliveries.  Recorded deliveries returned to 3Q Sports will also be subject to a further (standard) delivery charge. All goods remain the property of 3Q Sports Teamwear Ltd until delivery/signing of the order and full payment has been made. Damaged cartons delivered must be signed for by the purchaser as ‘RECEIVED DAMAGED’ and the purchaser must inform the courier driver that they have done so, all damaged deliveries must be reported to 3Q Sports Teamwear Ltd within 24 hours of delivery. 3Q Sports Teamwear Ltd only deliver to UK mainland address and which does not include Ireland. 

If you believe there to be a shortage in your delivery , please notify us within 2 working days of receiving your delivery.

All of 3Q Sports orders shipped  from our premises are communicated via SMS text and email. 3Q Sports require notification of any non delivery within 48 hours from this information sent.


Due to shipping cost and weight we only supply to UK mainland addresses, we can supply to Northern Ireland and Southern Ireland but additional shipping cost will apply. 3Q Sports Teamwear Ltd will amend any quotes that are not UK mainland delivery addresses and additional shipping cost will be applied.


Please note that when placing orders through our website and 3Q Sports advise you that certain products on your order are out of stock with our suppliers and you agree to wait for them to arrive we will only send one delivery for the complete order unless you request part orders to be sent, if you request this an additional delivery charge will be applied to the order.

 

PRODUCT SIZES AND COLOUR WAYS


Please note that all sizes and colours shown on the 3Q Sports Teamwear Ltd website are a guide only, if you need clarification or confirmation of exact sizes and colours please contact a member of our sales team. Sizes and colours vary between suppliers used by 3Q Sports. Please note that some sizes stated on our website can be European or US sizes, 3Q Sports Teamwear Ltd have used these sizes and converted to UK sizes as a guide, if unsure on UK sizes please contact a member of the 3Q Sports Teamwear Ltd Sales Team. Please note that colours may vary from images shown on the 3Q Sports Teamwear Ltd website and 3Q Sports Teamwear Ltd use standard colours as a guide, if unsure about exact colours please contact a member of the 3Q Sports Sales Team for clarification. 3Q Sports do not take responsibility for customised products ordered that when received are the incorrect size or colour unless the customers has requested exact sizes and colours in writing and the customer has been given written confirmation by 3Q Sports Teamwear Ltd on sizing and colours. 3Q Sports sales members can give advise on sizing of clothing, however, 3Q sports are not responsible for giving the final decision on sizes you require. All ages and size are given to fit as an average and we can only give what an average aged person is, it is the customers responsibility to gather all sizes of every individual person requiring clothing. 3Q Sports Teamwear Ltd never recommend garment sizes to customers only advise, some manufacturer’s state suggested ages/sizes, but children of the same age are not necessarily the same size. As a result, we always advise ordering samples prior to ordering a team purchase, especially on children's sizes. It is the customers final decision on sizing and 3Q Sports Teamwear Ltd cannot be held accountable for the end result.

 

RETURNS/FAULTY GOODS POLICY

 

3Q Sports cannot accept returns on customised goods. Please see below for further details. To return items that are without printing or embroidery, you must complete the on-line returns form on the 3Q Sports Teamwear Ltd website within 7 days of receiving the goods to entitle you to return your item(s) for a refund. If the returns form is not submitted within this time period (7 days) you will be subject to an administration charge which is 10% of the total value of the returned items. Acceptance of returns when the returns form has been completed after the 7 day period are at the discretion of 3Q Sports Teamwear Ltd. 3Q Sports Teamwear Ltd will not accept returns after 14 days of you receiving the items. If you receive a product that you deem to be faulty please complete our returns form giving details of the fault and we will issue a returns authorisation number. 3Q Sports will not exchange any item, all returns will be refunded and the customer will be required to purchase the new products as a new order. 


Please note that the returns form is not acceptance of your return/exchange.


Once you submit this form you will receive an email from the 3Q Sports Teamwear Ltd Returns Department within 5 working days with confirmation of whether your request has been accepted. If 3Q Sports Teamwear Ltd authorise your return you will be provided with a returns authorisation number and the procedure for the returns.

 

Goods cannot be returned without a returns authorisation number from 3Q Sports Teamwear Ltd, items returned without a 3Q Sports Teamwear Ltd authorisation number will result in your return being refused and any costs will be your responsibility.

 

All goods that are accepted for return must be unworn and in the original condition that they were sent from 3Q Sports Teamwear Ltd including the original packaging and original labels attached, all goods must be returned within 7 working days of receiving our return authorisation number. If items are returned without the original tags or packaging 3Q Sports Teamwear Ltd will not accept them as fit for resale and no refund will be given.

 

Please note there is a strict no returns policy on all base layer/under-shirts and bottoms due to them being an under wear product.

 

3Q Sports Teamwear Ltd are unable to accept returns on any products that have been personalised which include printing and embroidery. 3Q Sports will review cases where a product is faulty or damaged, this will include the garment or item alone and not include the customisation of the garments. Any issues with printing or embroidery that is different to what has been approved,or, a defect is present on the printing or embroidery. In these cases please contact your 3Q Sports sales member and they will aim to sort this is issue. If it is an issue that cannot be sorted by the customer then 3Q Sports will collect these goods and rectify this issue. 3Q Sports hold the right to amend the defected printing or embroidery, if this fails then 3Q Sports will replace the defected item. In rare cases where an item is no longer available 3Q Sports will offer an alternative product or refund this defected item via the payment method provided.

 

The return of goods is the customer’s sole responsibility and we encourage all customers to use an insured and tracked service to send items back such as Royal Mail recorded or Special Delivery.

 

Refund of shipping return cost is only applicable on faulty items and where agreed prior to the return of the item(s). Where 3Q Sports Teamwear Ltd have asked for a product to be returned and it is then deemed to be faulty 3Q Sports shall cover the cost of the return postage up to a maximum of £8.00. If the return postage exceeds this price, please contact 3Q Sports Teamwear Ltd directly before sending items back.

 



 

 EMBROIDERY & PRINTING SET UP CHARGES


Please note that we charge a one off set up charge for new embroidered badges, this cost covers the initial set up of the badge and cottons required to meet the design of the badge. The badge design remains the property of 3Q Sports Teamwear Ltd at all time. Printed badges incur no set up charge for badges that are of high quality or in a design format, if 3Q Sports Teamwear Ltd have to redesign the badge for use on a order then there will be a redesign fee for this to be done.



BUSINESS PRIVACY POLICY


This privacy policy sets out how 3Q SPORTS TEAMWEAR LTD uses and protects any information that you give 3Q SPORTS TEAMWEAR LTD when you use this website.

 

3Q SPORTS TEAMWEAR LTD are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

 

3Q SPORTS TEAMWEAR LTD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20th April 2017.

 

What we collect

We may collect the following information:

Name and club details

Contact information including email address

Demographic information such as postcode.

Other information relevant to customer surveys and/or offers

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

 

Internal record keeping.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

 

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

 

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

 

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at enquiries@3qsports.co.uk

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

 

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 3Q Sports Teamwear Ltd, Unit 1a Chettisham Business Park, Chettisham, Ely, CB6 1RY.

 

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

 

WEBSITE DISCLAIMER


The information contained in this website is for general information purposes only. The information is provided by 3Q SPORTS TEAMWEAR LTD and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

 

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

 

Through this website you are able to link to other websites which are not under the control of 3Q SPORTS TEAMWEAR LTD. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

 

Every effort is made to keep the website up and running smoothly. However, 3Q SPORTS TEAMWEAR LTD takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.