WHEN PLACING/CONFIRMING AN ORDER WITH 3Q SPORTS AS AN INDIVIDUAL OR ON BEHALF OF A CLUB YOU AGREEING TO ACCEPTING THE TERMS AND CONDITIONS AS DETAILED BELOW.
DISCOUNTS
3Q Sports online website discount structure is based on teamwear that is purchased and includes custom printing, 3Q Sports reserve the right to amend the quoted prices given that does not include custom printing.
PLACING ORDERS
All orders placed with 3Q Sports must be sent by our website online quotation system, email, fax or post, verbal orders will not be taken over the telephone unless both parties are in agreement. All requirements for custom printing (i.e. players initials, squad numbers, shirt numbers, sponsor logos, badges and any other prinitng requests) must be emailed, or posted by the customer, custom printing details will not be taken verbally unless agreed by both parties.
VAT
All prices quoted by 3Q Sports include VAT, junior sizes do not include VAT although XL-Boys sizes from 3Q Sports suppliers are subject to VAT where applicalble by 3Q Sports Supplier
PAYMENT
Payment for all orders placed with 3Q Sports will need to be received before 3Q Sports will process the order, this does not include Club Accounts who have a 15 day settlement period. Payment can be made by credit card, cheque, cash, bank transfer (BACS) or Paypal, please note that cheques and (BACS) require 3-5 days to clear our bank and 3Q Sports will not process your order until clearance is received from our bank. Cheques that are returned by 3Q Sports bank will be subject to a £10 administration charge. If you are paying by bank transfer (BACS) please contact 3Q Sports for relevant bank details.
Orders placed by credit card over the telephone will require the following details to be given: card number, expiry date, start date, issue number (if applicable), three digit security number, house number and post code where the card is registered to. Deliveries will only be made to the cardholders address unless agreed by 3Q Sports. We do not accept American Express credit cards although we do accept most other credit cards, 3Q Sports will advise the customer if the card used is not acceptable.
DELIVERIES
All purchases from 3Q Sports are despatched by either Citylink Couriers or ist Class Recorded delivery, a signature is required for proof of delivery (POD) upon delivery to the address given by the purchaser when placing the order. Deliveries that have been unsuccesful by 3Q Sports courier maybe subject to a furher (standard) delivery charge if orders are not signed for after two attempted deliveries. Recorded deliveries returned to 3Q Sports will also be subject to a further (standard) delivery charge. All goods remain the property of 3Q Sports until delivery/signing of the order. Damaged cartons delivered must be signed for by the purchaser as ‘RECEIVED DAMAGED’ and the purchaser must inform the courier driver that they have done so, all damaged deliveries must be reported to 3Q Sports within 24 hours of delivery.
3Q Sports only deliver to UK mainland address and which does not include Ireland, 3Q Sports do not export any goods.
SPORTSWEAR/FOOTWEAR FAULTY GOODS/RETURNS
Goods purchased that have been worn cannot be returned/refunded unless faulty.
If an exchange or refund is required then the items should be returned to us in their original condition and packaging within 14 days of your purchase. If items are returned after 30 days of purchase that is deemed to be damaged/faulty by the purchaser then 3Q Sports reserve the right to refuse a refund and goods will be returned to manufacturer for final decision on fault. If the manufacturer identifies a manufacturing fault and that the goods have not been used incorrectly by the purchaser a full refund will be given. Please note that Football boots, which are not used on the correct surfaces and are damaged, will not be entitled to a refund - i.e. Soft-ground boots worn on hard surfaces.
The purchaser is requested to return goods with there original till and credit card receipt. Please note all parcels must be sent back using Recorded Delivery. Please address returned parcels to: 3Q Sports, 31 Market Place, Ely, Cambridgeshire, CB7 4NT. 3Q Sports will refund credit cards on or before the last day of each month.
3Q Sports reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or tampered with by the purchaser. This does not affect your statutory rights.
Goods returned that are not faulty will be given a full refund for the products although carriage cost will not be refunded. It is also the purchasers’ responsibility to pay for the return of items.
3Q Sports will reimburse postage cost for faulty products, a proof of postage cost will need to be sent with returned goods.
TEAMWEAR EXCHANGE/CANCELLATION CHARGES
Any queries about returns/exchanges can only be dealt with by the person who has originally placed the order with 3Q Sports. Teamwear items that are ordered incorrectly by the customer and an exchange/return is required (if exchange/return is agreed by 3Q Sports supplier) are subject to a handling/administration/carriage charge as detailed below.
PROSTAR PRODUCTS - 20% of 3Q Sports unit price per item + any carrige costs incurred by 3Q Sports
NIKE & PUMA PRODUCTS - 30% of 3Q Sports unit price per item + any carrige costs incurred by 3Q Sports
STANNO PRODUCTS - 25% of 3Q Sports unit price per item + any carrige costs incurred by 3Q Sports
ADIDAS & UMBRO PRODUCTS - 25% of 3Q Sports unit price per item + any carrige costs incurred by 3Q Sports
All items must be returned (if exchange/return is agreed by 3Q Sports Supplier) in the original packaging and returned to 3Q Sports at the customers cost; the original invoice will need to accompany the goods.
3Q Sports will only accept exchanges/returns (if exchange/return is agreed by 3Q Sports Supplier) up to 14 days after the original invoice/delivery date. 3Q Sports reserve the right to refuse any exchanges/returns of products that are have been ordered correctly by 3Q Sports and delivered/completed as per customer order.
3Q Sports will not accept returns or exchanges for items that have been ordered incorrectly and have been custom printed. Orders placed and confirmed by email, letter or fax that are cancelled after goods have arrived at 3Q Sports will also be subject to a handling/administration/carriage charge as detailed above.
BUSINESS PRIVACY POLICY
This privacy policy sets out how 3Q SPORTS uses and protects any information that you give 3Q SPORTS when you use this website.
3Q SPORTS are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
3Q SPORTS may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st August 2008.
What we collect
We may collect the following information:
Name and club details
Contact information including email address
Demographic information such as postcode.
Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at enquiries@3qsports.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to enquiries@3qsports.co.uk
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
TERMS & CONDITIONS FOR 3Q SPORTS WEBSITE USAGE
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern 3Q SPORTS's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term '3Q SPORTS' or 'us' or 'we' refers to the owner of the website whose registered office is 31 Market Place, Ely, Cambs, CB7 4NT. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
WEBSITE DISCLAIMER
The information contained in this website is for general information purposes only. The information is provided by 3Q SPORTS and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of 3Q SPORTS. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, 3Q SPORTS takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
|
