WHEN PLACING/CONFIRMING AN ORDER WITH 3Q SPORTS AS AN INDIVIDUAL OR ON BEHALF OF A CLUB YOU AGREEING TO ACCEPTING THE TERMS AND CONDITIONS AS DETAILED BELOW.
DISCOUNTS
3Q Sports online website discount structure is based on teamwear that is purchased and includes custom printing, 3Q Sports reserve the right to amend the quoted prices given that does not include custom printing.
PLACING ORDERS
All orders placed with 3Q Sports must be sent by our website online quotation system, email, fax or post, verbal orders will not be taken over the telephone unless both parties are in agreement. All requirements for custom printing (i.e. players initials, squad numbers, shirt numbers, sponsor logos, badges and any other prinitng requests) must be emailed, or posted by the customer, custom printing details will not be taken verbally unless agreed by both parties.
VAT
All prices quoted by 3 Q Sports include VAT, junior sizes do not include VAT although XL-Boys sizes from 3Q Sports suppliers are subject to VAT where applicalble by 3Q Sports Supplier
PAYMENT
Payment for all orders placed with 3Q Sports will need to be received before 3Q Sports will process the order, this does not include Club Accounts who have a 15 day settlement period. Payment can be made by credit card, cheque, cash, bank transfer (BACS) or Paypal, please note that cheques and (BACS) require 3-5 days to clear our bank and 3Q Sports will not process your order until clearance is received from our bank. Cheques that are returned by 3Q Sports bank will be subject to a £10 administration charge. If you are paying by bank transfer (BACS) please contact 3Q Sports for relevant bank details.
Orders placed by credit card over the telephone will require the following details to be given: card number, expiry date, start date, issue number (if applicable), three digit security number, house number and post code where the card is registered to. Deliveries will only be made to the cardholders address unless agreed by 3Q Sports. We do not accept American Express credit cards although we do accept most other credit cards, 3Q Sports will advise the customer if the card used is not acceptable.
DELIVERIES
All purchases from 3Q Sports are despatched by either Citylink Couriers or ist Class Recorded delivery, a signature is required for proof of delivery (POD) upon delivery to the address given by the purchaser when placing the order. Deliveries that have been unsuccesful by 3Q Sports courier maybe subject to a furher (standard) delivery charge if orders are not signed for after two attempted deliveries. Recorded deliveries returned to 3Q Sports will also be subject to a further (standard) delivery charge. All goods remain the property of 3Q Sports until delivery/signing of the order. Damaged cartons delivered must be signed for by the purchaser as ‘RECEIVED DAMAGED’ and the purchaser must inform the courier driver that they have done so, all damaged deliveries must be reported to 3Q Sports within 24 hours of delivery.
3Q Sports only deliver to UK mainland address and which does not include Ireland, 3Q Sports do not export any goods.
SPORTSWEAR/FOOTWEAR FAULTY GOODS/RETURNS
Goods purchased that have been worn cannot be returned/refunded unless faulty.
If an exchange or refund is required then the items should be returned to us in their original condition and packaging within 14 days of your purchase. If items are returned after 30 days of purchase that is deemed to be damaged/faulty by the purchaser then 3Q Sports reserve the right to refuse a refund and goods will be returned to manufacturer for final decision on fault. If the manufacturer identifies a manufacturing fault and that the goods have not been used incorrectly by the purchaser a full refund will be given. Please note that Football boots, which are not used on the correct surfaces and are damaged, will not be entitled to a refund - i.e. Soft-ground boots worn on hard surfaces.
The purchaser is requested to return goods with there original till and credit card receipt. Please note all parcels must be sent back using Recorded Delivery. Please address returned parcels to: 3Q Sports, 31 Market Place, Ely, Cambridgeshire, CB7 4NT. 3Q Sports will refund credit cards on or before the last day of each month.
3Q Sports reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or tampered with by the purchaser. This does not affect your statutory rights.
Goods returned that are not faulty will be given a full refund for the products although carriage cost will not be refunded. It is also the purchasers’ responsibility to pay for the return of items.
3Q Sports will reimburse postage cost for faulty products, a proof of postage cost will need to be sent with returned goods.
TEAMWEAR EXCHANGE/CANCELLATION CHARGES
Any queries about returns/exchanges can only be dealt with by the person who has originally placed the order with 3Q Sports. Teamwear items that are ordered incorrectly by the customer and an exchange/return is required (if exchange/return is agreed by 3Q Sports supplier) are subject to a handling/administration/carriage charge as detailed below.
PROSTAR PRODUCTS - 15% of 3Q Sports unit price per item + any carrige costs incurred by 3Q Sports
NIKE & PUMA PRODUCTS - 20% of 3Q Sports unit price per item + any carrige costs incurred by 3Q Sports
STANNO & JAKO PRODUCTS - 10% of 3Q Sports unit price per item + any carrige costs incurred by 3Q Sports
ADIDAS PRODUCTS - 20% of 3Q Sports unit price per item + any carrige costs incurred by 3Q Sports
All items must be returned (if exchange/return is agreed by 3Q Sports Supplier) in the original packaging and returned to 3Q Sports at the customers cost; the original invoice will need to accompany the goods.
3Q Sports will only accept exchanges/returns (if exchange/return is agreed by 3Q Sports Supplier) up to 14 days after the original invoice/delivery date. 3Q Sports reserve the right to refuse any exchanges/returns of products that are have been ordered correctly by 3Q Sports and delivered/completed as per customer order.
3Q Sports will not accept returns or exchanges for items that have been ordered incorrectly and have been custom printed. Orders placed and confirmed by email, letter or fax that are cancelled after goods have arrived at 3Q Sports will also be subject to a handling/administration/carriage charge as detailed above.
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